Comments:"37signals: Report Card"
URL:http://37signals.com/reportcard
Each month we review 37signals based on specific criteria: App Uptime, Customer Happiness, and App Speed. This is how we did in April. Get this monthly report in your inbox.
99.968% Uptime
Unfortunately, we had 9 outages across our sites this month.
The largest of these outages were due to a failure in a piece of hardware that load balances requests within our datacenter. We've worked with the vendor to repair and replace the impacted hardware, and don't anticipate these problems recurring.
Below is our uptime for April compared to March. See our Status Site for real-time status.
- 24 hours uptime
- Less than 10 minutes down
- More than 10 minutes down
92% Customer Happiness
2,300 customers rated their happiness with their support interactions this month. 92% said great, 5% said it was just OK, and 3% said it wasn't so good. See real-time results at the Happiness Report.
88% of questions asked during business hours were answered in less than 1 hour with a median response time of 11 minutes. We're always working on tweaks to how we handle support requests to get answers back within minutes.
| Answered in less than 1 hour | 88% | 88% |
| Median response time | 11 minutes | 10 minutes |
Speed
Due to changes in our method of measuring page load times, we don't have historical data to compare to for this month. In future months we'll present how page load time has changed relative to the prior month.
| Basecamp | 1.6 seconds | N/A |
| Basecamp Classic | 1.7 seconds | N/A |
| Highrise | 1.8 seconds | N/A |
| Backpack | 1.9 seconds | N/A |
| Campfire | 2.2 seconds | N/A |