Admob refunded all my payments!? - Page 3

Google Admob were completely un-contactable for the whole Xmas period and Google Wallet (I called them 3 times for over 2 hrs) were nothing short of rude and completely useless.

How Admob had the ability to debit accounts more then credit accounts (even for a 24hr period) needs to be investigated.

What company decides to process refunds (globally) three days before Christmas???. Was there a smart reason that benefited Google for this timing that perhaps backfired on them?

If Admob had a call centre I could have contacted on the 22nd and got some answers from, all would be ok, but going through Christmas not having a clue what was happening has infuriated me, cost me time, money, missed payments and I still have no idea what refund I am due.

Lets be clear on this, Google did not email anyone with the exact amount of their refund due?

I look forward to my bank managing this from this point forward as I have done everything I can to contact AdMob, Google Wallet were useless and my bank has agreed to investigate the charges when I ask them on the 22nd.

I believe Google Admob will try and keep this issue very quiet but once all old Admob customers get back from holidays and realises whats been going on with their credit card, debit card and paypal accounts, expect an uproar from these customers.

Big Fail AdMob, suggest you get a helpline set up for Jan 2nd and allow us to access a person for once seeing as you have managed to pull off one of the biggest errors I have ever seen an ad network commit in the last 10 yrs.

Below is the latest update from Google.

Announcements

24 December 2013: Legacy AdMob refund FAQ
What happened?
We are in the process of shutting down the original legacy AdMob as we move to the new AdMob platform version. As a part of this process we are working to refund unused balances on the original platform.

Why do I see 'Google*AdMob' billing activity on my current credit card statement?
Between 19 and 20 December, Google issued refunds to your AdMob account for more than your unused account balance.

To correct this error, we will be reversing these incorrect refunds with corresponding transactions for the same amount.

There may be some accounts that have many instances of 'Google*AdMob.' We apologize for any inconvenience this may cause.

Is there anything I need to do?
No. We are working to correct errors and will be refunding the correct amount in January.

When will the correct refund arrive?
The correct refund will show up on your credit card statement in January or February depending on your account billing cycle.